QA Tester

About GoTyme

GoTyme is a joint venture between the Gokongwei Group, one of the biggest conglomerates in the Philippines, and the Singapore-headquartered digital banking group Tyme. This venture combines the trusted Gokongwei brand, customer base, and distribution ecosystem with Tyme’s globally proven digital banking technology and hands-on experience building South Africa’s leading digital bank, TymeBank, one of the fastest-growing digital banks in the world today.

At GoTyme, we have embarked on a journey to democratize financial services and bring next-level banking to the Philippines. We seek individuals who share our belief that the game is worth changing, to join our growing team of GoTymers as we build, launch, and scale a bank that empowers all Filipinos to navigate a path to financial freedom.

About the role

The QA Tester is responsible for ensuring quality assurance and quality management controls across customer-impacting releases and IT Operations processes.

The role focuses on:

• Embedding the Tech Ops Quality Management Framework within IT Operations
• Leading customer journey validation during UAT
• Performing independent quality review and oversight of vendor testing
• Supporting risk-based release readiness assessments

This role combines hands-on UAT execution with structured quality governance and continuous improvement activities.

Responsibilities

1. Quality Management (Aligned to Tech Ops QM Framework)

• Support implementation of quality standards for Jira Service Desk, CABS, and incident management processes.
• Conduct sampling-based quality reviews of tickets and incident reports.
• Identify recurring quality gaps and documentation deficiencies.
• Validate root cause analysis quality and corrective actions.
• Contribute to quality metrics tracking and reporting.
• Ensure documentation is audit-ready and aligned with defined standards.
• Escalate recurring or systemic quality risks to QA Manager.

2. Customer Journey UAT (Primary Testing Focus)

• Design and execute end-to-end customer journey test scenarios during UAT.
• Validate real-life business flows across mobile and web platforms.
• Ensure business, operational, and downstream process impacts are assessed.
• Facilitate UAT sessions with business stakeholders.
• Track, document, and prioritize UAT findings based on risk and customer impact.
• Provide structured UAT validation prior to release endorsement.

Focus areas:

• End-to-end flow integrity
• Customer experience consistency
• Operational readiness
• High-risk scenario validation

3. Vendor Testing Oversight

• Review vendor test plans, test cases, and coverage.
• Validate adequacy of regression and functional test coverage.
• Perform selective validation of vendor-reported results.
• Monitor defect trends and identify defect leakage risks.
• Challenge gaps in coverage, integration risks, and edge-case handling.
• Support CAB reviews by providing quality observations.

4. Metrics & Continuous Improvement

• Track and analyze the following:
• Escaped defects
• UAT defect trends
• Repeat incidents linked to releases
• Ticket/incident documentation quality
• Participate in post-release quality reviews.
• Recommend process improvements based on trend analysis.
• Support continuous improvement initiatives under the QM framework.

• Holder of a bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• Possesses a minimum of 4 years of experience in software testing for both mobile and web applications.
• Skilled in conducting user acceptance testing (UAT).
• Capable of analyzing requirements to develop test scenarios and test cases.
• Proficient in various software testing methodologies and tools.
• Experienced and knowledgeable in using test case management and defect tracking tools.
• Knowledgeable about different types of mobile applications, including iOS and Android platforms.
• Experience working in agile or scrum environments is considered an advantage.
• Basic understanding of financial systems and prior experience testing FinTech products is a plus.