QA Underwriting Officer

About the Job

Location: Taguig and Makati

Corporate Title: Assistant Manager to Senior Assistant Manager

Work Arrangement: On-site

Our Consumer Lending team is looking for experienced professionals to join us in Taguig and Makati as a QA Underwriting Officer.

In this role you will conduct quality assurance reviews of auto loan accounts, ensuring compliance with bank and regulatory policies through thorough credit evaluation, investigation, and escalation of deviations. You will identify process risks, implement quality controls, and monitor audit issue resolution to safeguard profitability, operational integrity, and customer trust.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Conduct quality assurance validation on auto loans credit evaluation to ensure compliance with credit and regulatory policies
• Review QA findings and ensure timely closure or regularization of identified issues
• Escalate high-risk issues to the Team Head and recommend appropriate actions
• Prepare and support risk management and compliance requirements for the Auto Loans Underwriting Division
• Recommend policy updates, process improvements, and system enhancements to mitigate risks and prevent recurrence
• Validate and monitor internal and external audit requirements and follow through on committed action plans

What we're looking for

• Holder of a Bachelor's degree
• At least 2 years of experience in Consumer Business and Quality Control, with working knowledge of Credit Underwriting and Risk Management
• Strong oral communication and interpersonal skills
• Detail-oriented and analytical, with a high level of dependability
• Customer-focused, adaptable, proactive, and creative in problem-solving

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth