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The Quality Analyst, under the direction of the Quality Sr Manager, will support contact center initiatives around Customer Experience, Quality Assurance, Analytics, and Reporting. The focus of this position is performance improvement opportunities within the group, provide critical evaluation and observation of compliance, execution, impact using both manual and automated evaluation data. The Quality Analyst will make recommendations for improvement of the overall customer experience to the Radial operations, support teams and our clients.
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Requirements:
Experience:
Education:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
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