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Quality Analyst - Travel Airlines

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Job Description - Quality Analyst - Travel Airlines

Start Date: ASAP

Work Arrangement: 100% Onsite (Cebu)

Nature of the Account: Travel Airlines

Type of Support: Non-voice

Shift: Singapore Time

Educational Requirement:

  • College Graduate

Qualifications:

  • At least 1 year of experience
  • Require minimum of 6 months in Travel industry experience for support roles
  • Proficient in Mandarin and English in listening, reading, writing, and speaking

Job Description: 

  • Conduct transaction audits and provide feedback to improve agent quality.
  • Monitor agent compliance with processes, policies, and guidelines.
  • Present reports and analyses from audit results.
  • Collaborate with leadership to enhance associate performance.
  • Partner with Supervisors and Coaches to deliver targeted coaching.
  • Analyze data to recommend strategies for reducing errors and improving efficiency.
Original job Quality Analyst - Travel Airlines posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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