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This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes.
Qualifications:
Bachelor's Degree
3 years of experience as Quality and Compliance manager under the BPO industry
3 years of experience in people management with strong ability to correlate Operations KPI (CSAT, AHT, NPS)
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