Quality and Compliance Supervisor

Let's tomorrow, together.

At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.

Sound like the right fit? Your tomorrow looks bright at Ubiquity.

Compliance and Operational Excellence Team
Compliance Assurance Team is responsible for case analysis and manages controls for programs
governed by Reg-E/Reg-Z to ensure operations and procedures comply with policies and regulations.
This team performs a range of duties including but not limited to case review and analysis.

Quality and Compliance Supervisor
● Manages a team of Compliance specialists who performs all compliance evaluation and monitoring functions to achieve or exceed goals and compliance metrics.
● Oversees document and audit requests from issuing banks.
● Analyzes daily and monthly reports to help determine process areas that need improvement to avoid further violations.
● Ensure that team members are informed and trained on product and system updates necessary to perform their tasks effectively.
● Collaborate with Operations to optimize performance with a particular focus on regulatory compliance assurance.
● Contribute to team effort by accomplishing related results as needed.

Qualifications:
● Minimum experience of 1 year as a Quality Analyst or a Compliance Specialist or in a leadership role
● Must be detail-oriented and with strong analytical and problem-solving skills
● With good communication skills and ability to coordinate among cross-functional teams
● Able to meet tight deadlines and project timeline and is open to working beyond office hours
● Ability to mentor, coach and provide direction to a team of employees
● Proficient in using MS Office products for computing, documentation, and presentation
 

What We Do.

Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.

Come as U are, because U Matter at Ubiquity.

At Ubiquity, we’re more than a workplace—we’re a community that’s invested in your success. If you’re ready to make an impact and grow with us, apply now and experience how we bring Head, Heart, and Hustle to life every day.