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Quality Assurance Analyst

icon building Company : Cxperts
icon briefcase Job Type : Full Time

Number of Applicants

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Job Description - Quality Assurance Analyst

Key Responsibilities:

  • Conduct quality audits and evaluate processes and interactions
  • Ensure adherence to compliance, service standards, and company policies
  • Identify areas for improvement and provide actionable feedback
  • Collaborate with Operations and Training teams to enhance overall performance

Ideal Candidates:

  • Strong analytical and problem-solving skills
  • Excellent attention to detail
  • Effective communication and reporting abilities
  • Experience in QA, auditing, or compliance is a plus
  • Background in Healthcare or BPO is preferred


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