Quality Assurance | Dayshift Account | Weekends off!

We are a world-leading smart mobility SaaS company with over 2.6 million subscribers across 24 countries, and we are looking for a Quality Analyst Specialist - Telesales to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities:

• Assess and rate inbound and outbound "sales" calls according to company quality

standards.

• Collaborate with Team Lead and Trainer to communicate above standards results to

agents and supervises them on a daily basis.

• Provide concise feedback with advisable reply and valuable action plan.

• Consolidate sales agents' QA scores and draft daily, weekly and monthly report.

• Provide consolidated feedback to managers and supervisors on a daily and weekly basis.

Requirements:

• Bachelor's Degree holder.

• A strong background in Sales /Telemarketing call audits, assessing and rating inbound

and outbound calls according to company quality standards.

• Owns a deep understanding on Sales Metrics, Model and Structures.

• At least a year of experience in auditing sales calls and coaching agents.

• With Attention to Detail, Analytical Skills, Coaching Skills, Listening Skills and is Objective.