Quality Assurance Lead (AU Retail, Hybrid)

Schedule: Monday – Friday (07:00 AM - 04:00 PM PHT)

What are we looking for?

Skills Required:

• Tertiary qualification in Information Technology or related field (postgraduate level preferred)
• ITIL certification (preferred)
• Minimum of 5 years in software testing, including test design, execution, and defect management
• At least 2 years in a team leadership or people management role, ideally within a retail IT environment
• Strong background in cross-functional project delivery and Agile/Scrum methodologies

Technical & Professional Skills:

• Proficient in test management and automation tools: Tricentis, QTest, Jenkins
• Familiarity with services architecture, development standards, and software development lifecycles
• Knowledge of analytics and monitoring platforms: Google Analytics, Adobe Analytics, Sumo Logic, Dynatrace, Datadog
• Proficient in Microsoft Office, JIRA, Confluence
• Experience in SAP ERP and related systems (e.g., STIBO PIM, Relex, Adobe Campaign, NetTickIT)

Nice to Have:

• Retail industry experience or exposure to retail software ecosystems
• Hands-on experience with automation frameworks and scripting
• Familiarity with Officeworks-specific platforms (e.g., Zitcha, Broadsign, Scalene)
• Working knowledge of various analytics, tagging, and marketing automation platforms
• Experience with disaster recovery planning and execution

What will you do?

1. Quality Assurance Leadership

• Lead and manage a team of test analysts responsible for ensuring software quality and an optimal customer experience.
• Drive team performance, development planning, and resource allocation for ongoing projects and special initiatives.
• Act as the gatekeeper of product quality, ensuring all deliverables meet business requirements and success criteria before production deployment.

2. Test Strategy & Execution

• Design, implement, and maintain comprehensive test strategies, plans, and scripts.
• Ensure full end-to-end coverage including manual and automated testing where applicable.
• Build test cases that support manual execution and automation frameworks.
• Oversee UAT processes, coordinating sign-offs with business stakeholders.
• Conduct production verification testing and continuously improve processes for efficiency and risk reduction.

3. Defect Management & Reporting

• Identify, log, and track defects through to resolution.
• Distinguish between scope issues, development bugs, and UX problems.
• Maintain clear documentation to support defect resolution, regression prevention, and future optimization.
• Generate clear, actionable test reports for developers, designers, and analysts.

4. Process Improvement & Automation

• Continually optimize the development and testing pipeline through automation and tooling.
• Use testing insights to proactively improve development standards and customer-facing functionalities.
• Leverage domain knowledge and tools to detect and prevent defects early.

5. Stakeholder Communication

• Translate complex technical findings into actionable insights for technical and non-technical stakeholders.
• Influence release decisions based on quality metrics and risk assessments.
• Collaborate closely with internal teams and third-party vendors to align on testing standards and execution.

6. Governance, Compliance, & Safety

• Support disaster recovery and production monitoring systems.
• Comply with trade practices, disaster planning policies, and health and safety protocols.
• Contribute to the development and continuous improvement of QA governance frameworks.

Join the awesome team and enjoy these benefits & perks:

• Hybrid Work Set Up
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Get the amazing chance to work for our client --- Australia's top supplier of office products for small and medium-sized businesses, students, and households, with a nationwide presence and over 3 billion dollars in revenue.

#ConnectOSCareers #JoinConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.