Quality Assurance Manager

This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes.

Location: Cebu
Shift: Night Shift
Set-up: Onsite
Start Date: June / ASAP

Key Responsibilities:
- Develop and manage QA policies, procedures, and performance standards
- Conduct audits, identify quality issues, and oversee corrective actions.
- Collaborate with cross-functional teams to ensure product/service quality.
- Monitor compliance with industry and regulatory standards (e.g., HIPAA, ISO).

Qualification:
- 3 years of experience as QA Manager
- Handled at least a team of 6-8 members
- Experience in Healthcare BPO is preferred
- Has knowledge on various quality improvement tools and techniques like Kaizen, Lean six sigma, FMEA etc.