Quality Assurance | QA Team Lead l Pioneer Team

Learn and Inspire with iOPEX Technologies. Join us now!

We are hiring for passionate and talented Quality Assurance Team Lead/Supervisor

Responsibilities:

• Direct manage Quality Assurance staff and ensure employees follow the company’s quality assurance protocol
• Serve as point of contact for all QA related queries
• Responsible for training and development of quality department employees to fulfill client expectations while managing cost.
• Responsible for confirming and managing compliance with client auditing processes
• Manages and oversees timely completion of deliverables as required by the Service Level Agreement
• Partner with Operations and Training teams to provide quality-related information and assist in driving quality improvement initiatives which ensure consistent delivery of services to all clients.
• Prepare reports, interact with Operations and support groups regarding quality improvement
• Prepares quality documentation and reports by collecting, analyzing, and summarizing information and trends.
• Handle stakeholder escalation to ensure satisfaction, and act as interface between team and management

Qualifications:

• Should have at least 1 year of experience as Quality Assurance Team Lead on a BPO set up
• Excellent communication and presentation skills
• Knowledgeable in performance data management and analysis
• Six Sigma experience/certification is preferred
• Data analytics advance root cause analysis
• Exceptional leadership skills and great eye for detail
• Ability to teach and mentor
• Must be willing to work on shifting schedules at Bonifacio Global City, Taguig City

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Learning sessions every week
• Fast career growth
• Free shuttle service
• Accessible location
• HMO
• OT/Holiday pay
• Leave credits
• Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Send a message to 09178246345 (Yana)
• Please make sure to complete this application form: |
• Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig