Quality Assurance Specialist

\u003cp\u003e\u00a0\u003c/p\u003e\u003cp\u003e\u003cspan style=\"font-size:12.0px\"\u003e\u003cspan style=\"font-family:Verdana, Geneva, sans-serif\"\u003e\u003cb\u003eRequisition Number: 104384\u00a0\u003c/b\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e\u003cstrong\u003eLocation:\u003c/strong\u003e This is a hybrid opportunity. Our office is located at \u003cstrong\u003e10F\u201311F Robinsons Cyber Omega Building, Pearl Drive, Ortigas Center, Pasig City 1605.\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e\u00a0\u003c/p\u003e\u003cp style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e\u003cstrong\u003eInsight at a Glance\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"margin-bottom: 0in; margin-top: 0px;\"\u003e\u003cli style=\"margin: 0in 0in 0in 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e14,000+ engaged teammates globally\u003c/li\u003e\u003cli style=\"margin: 0in 0in 0in 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eCertified GPTW (Great Place to Work)\u003c/li\u003e\u003cli style=\"margin: 0in 0in 0in 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e#20\u003cspan style=\"font-family: Arial, sans-serif;\"\u003e\u202f\u003c/span\u003eon Fortune\u2019s World\u0027s\u003cspan style=\"font-family: Arial, sans-serif;\"\u003e\u202f\u003c/span\u003eBest Workplaces\u2122 list\u003c/li\u003e\u003cli style=\"margin: 0in 0in 0in 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e$9.2 billion in revenue\u003c/li\u003e\u003cli style=\"margin: 0in 0in 0in 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eReceived 35+ industry and partner awards in the past years\u003c/li\u003e\u003cli style=\"margin: 0in 0in 0in 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e$1.4M+ total charitable contributions in 2023 by Insight globally\u00a0\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"margin-top: 0in;margin-right: 0in;margin-bottom: 0in;margin-left: 0px;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif;\"\u003e\u00a0\u003c/p\u003e\u003cp style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eNow is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a \u003cstrong\u003eFortune 500 Solutions Integrator\u003c/strong\u003e with deep expertise in cloud, data, AI, cybersecurity and intelligent edge, we guide organizations through complex digital decisions.\u003c/p\u003e\u003cp style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e\u00a0\u003c/p\u003e\u003cp style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e\u003cstrong\u003eAbout the role\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eAs a QA Specialist, you will be focusing on ensuring teammates consistently apply best practices and follow established business processes. It is critical in maintaining quality data entry and outputs. Working closely with process and system trainers, as well as client operations management, the role adds value by documenting findings, recommending process improvements, and identifying training needs across the team. Along the way, you will get to:\u003c/p\u003e\u003cul style=\"margin-top: 0in; margin-bottom: 0in;\" type=\"disc\"\u003e\u003cli style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eEnsure quality of process and best practice is followed, review data and make recommendations of change to support improvement of quality outcomes within the team.\u003c/li\u003e\u003cli style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eUse data to identify trends in activity impacting quality of output and outcomes.\u003c/li\u003e\u003cli style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eAssess use of systems and processes to identify areas for improvement and ensure data quality provides data-driven outputs.\u003c/li\u003e\u003cli style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eDocument audit findings to ensure improvements can be recorded and articulated to drive actions.\u003c/li\u003e\u003cli style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eProduce recommendations to the Quality Assurance \u0026amp; Performance Manager and Client Ops Management on how proposed changes can impact the quality of work.\u003c/li\u003e\u003cli style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eWork closely with relevant parties to ensure systems and processes are understood to enable the identification of training needs within the team and ensure this contributes to a structured outcome-based development programme.\u00a0\u003c/li\u003e\u003cli style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e\u003cstrong\u003eBe AmbITious:\u003c/strong\u003e This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"margin-top: 0in;margin-right: 0in;margin-bottom: 8pt;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif;\"\u003e\u00a0\u003c/p\u003e\u003cp style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e\u003cstrong\u003eWhat we\u2019re looking for\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"margin-top: 0in; margin-bottom: 0in;\" type=\"disc\"\u003e\u003cli style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eat least 4 years of related experience\u003c/li\u003e\u003cli style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eCollege level\u003c/li\u003e\u003cli style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eSome experience in customer service, operations, and other related experience.\u202f\u00a0\u003c/li\u003e\u003cli style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eAble to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives\u00a0\u003c/li\u003e\u003cli style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eStrong written and verbal English communications skills\u00a0\u003c/li\u003e\u003cli style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eAble to successfully manage multiple priorities\u00a0\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"margin-top: 0in;margin-right: 0in;margin-bottom: 8pt;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif;\"\u003e\u00a0\u003c/p\u003e\u003cp style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e\u003cstrong\u003eWhat you can expect\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eWe\u2019re legendary for taking care of you, your family, and helping you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:\u003c/p\u003e\u003cul style=\"margin-top: 0in; margin-bottom: 0in;\" type=\"disc\"\u003e\u003cli style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eFreedom to work from another location\u2014even an international destination\u2014for up to 30 consecutive calendar days per year.\u003c/li\u003e\u003cli style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eHMO on Day 1 with \u003cstrong\u003e2 free dependents\u003c/strong\u003e.\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eBut what really sets us apart are our core values of \u003cstrong\u003eHunger, Heart, and Harmony\u003c/strong\u003e, which guide everything we do\u2014from building relationships with teammates, partners, and clients\u2014to making a positive impact in our communities.\u003c/p\u003e\u003cp style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e\u003cstrong\u003eJoin us today, your ambITious journey starts here.\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eWhen you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience, so even if you don\u2019t feel like your skills are a perfect match\u2014\u003cstrong\u003ewe still want to hear from you!\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eInsight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.\u003c/p\u003e\u003cp style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e\u00a0\u003c/p\u003e