Quality Assurance Specialist

About the Client:
Started in 2013 by CEO Carmen Booth and Managing Director Jamie Booth with a vision to provide businesses from all around the world with their own full-time, first-rate offshore team in the Philippines.
Our smart tailored outsourcing and HR solutions deliver high-quality results with reduced operating costs for companies of all sizes across a wide range of industries.
Responsibilities:

• Will help determine company needs for leadership development, succession planning, career management, interpersonal skills, and communication training
  
• Will partner and join other HR professionals to assess and implement organizational development programs, processes and training initiatives to support organizational strategies
  
• Will develop methods for evaluation of program effectiveness
  
• Will prepare program reports
  
• Will perform other duties and/or special projects as necessary
  
• Draft quality assurance policies, guidelines, and procedures
  
• Interpret and implement quality assurance standard
  
• Identify training needs and organize training interventions to meet quality standards
  
• Ensure ongoing compliance with quality
  
• Evaluate employees through call listening, side-by-side, live monitoring
  

Requirements

• Must have at least one year of experience in Quality Assurance within the BPO industry
  
• Must be amenable to work in shifting schedule
  
• Must be amenable to work onsite at our office located in Cebu Business Park
  

Benefits

WHAT WE OFFER:
Great Place to Work-Certified Company

Premium HMO

Holistic employee experience

Work-from-home and hybrid work setup

Rewards and incentives

Monthly engagement activities

Career advancement opportunities

Paid referral program
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