Quality Manager

Start Date: ASAP

Work Arrangement: 100% Onsite (Cebu)

Shift Schedule | Restdays: Night Shift – No fixed weekends off

Non-negotiable Qualifications:

• Finished a Bachelor's Degree - Any Discipline
• Experience in driving continuous improvement projects through six sigma with quantified benefits to customer 
• Minimum of 5 years of Quality Manager level experience in the BPO industry

Highly Preferred:

• Lean Six Sigma - Green or Black Belt Certified or COPC (Customer Operations Performance Center) implementation leader

Principle Responsibilities:

• Providing Team Leadership in the application of Lean & Six Sigma tools and Process Excellence methodology.
• Team up with Operations and Functional units to uncover and eliminate process bottlenecks, perform thorough root cause analyses, and implement effective solutions.
• Lead and oversee projects aimed at optimizing end-to-end processes, encompassing measurement system validation and comprehensive auditing.
• Foster a culture of Process Excellence by aligning productivity enhancements closely with strategic business objectives.
• Partner with Transition teams to analyze volumes, establish metric baselines, and set ambitious targets for new process rollouts.
• Steer the drive for standardization while embracing and applying global best practices.
• Deliver engaging Quality Awareness training sessions and mentor project teams to successfully achieve certification and continuous improvement goals.
• Manage impactful projects that transform business operations and spearhead the deployment of digital initiatives for enhanced performance.

Critical Skills Required:

• Proven leadership in quality control and improvement projects in fast-paced, dynamic environments.
• Strong collaboration skills across diverse teams for impactful outcomes.
• Adaptable and resilient in evolving global team settings.
• Expert in Excel (PivotTables, Charts, Statistical functions) for data-driven decisions.
• Skilled in analyzing complex processes to implement regional and global business improvements.