Quality Manager (Cebu) | Onsite

Start Date: ASAP

Work Arrangement: 100% Onsite (Cebu)

Shift Schedule | Rest Days: Night Shift – No fixed weekends off

Non-negotiable Qualifications:

• Finished a Bachelor's Degree - Any Discipline
• Experience in driving continuous improvement projects through six sigma with quantified benefits to customer 
• Minimum of 5 years of Quality Manager level experience in the BPO industry

Highly Preferred:

• Lean Six Sigma - Green or Black Belt Certified or COPC (Customer Operations Performance Center) implementation leader

Principle Responsibilities:

• Inspire and guide teams by applying Lean & Six Sigma tools alongside Process Excellence methodologies to drive impactful results.
• Collaborate closely with Operations and Functional units to identify and eliminate process bottlenecks, conduct deep root cause analyses, and implement robust solutions.
• Champion projects focused on optimizing end-to-end processes, including measurement system validation and thorough auditing practices.
• Promote a culture of Process Excellence by tightly aligning productivity improvements with overarching strategic business goals.
• Work hand-in-hand with Transition teams to analyze volumes, set clear metric baselines, and establish ambitious targets for launching new processes.
• Lead the push for standardization while seamlessly integrating global best practices to elevate performance.
• Deliver dynamic Quality Awareness training sessions and provide mentorship to project teams to ensure certification success and ongoing improvements.
• Drive transformational projects that reshape business operations and spearhead the implementation of digital initiatives for superior performance.

Critical Skills Required:

• Demonstrated success leading quality control and improvement initiatives in fast-moving, dynamic environments.
• Exceptional collaborator, working seamlessly across diverse teams to drive meaningful results.
• Highly adaptable and resilient, thriving within evolving global team settings.
• Advanced Excel proficiency, including PivotTables, Charts, and Statistical functions, enabling smart, data-driven decision making.
• Expert at dissecting complex processes to deliver impactful business enhancements on both regional and global scales.