Quality Reporting Analyst

Job Description:
A Quality Reporting Analyst creates and finetunes data visualization and flow for all QA needs across 3
QA layers – implementation, operational, business analytics. The role also covers process improvement
through process automation through existing cloud services.

Specific Tasks:
● Identifying specific business opportunities around reporting.
● Testing business processes and recommending improvements around QA dashboard.
● Teaching of associates who will take on QA dashboards on how to use and update.
● Automation on QA reporting in excel and google data studios, and any other future platforms
● Creation of process automation in applicable platforms
● Creation of tools required for business analysis
● Occasional support to department on projects not specifically associated with QA reporting.
● Perform other duties as assigned.

Knowledge, Skill Set Qualifications Required
● 2-3 years Call Center Experience
● Intermediate to advance Excel skills
● Basic to Intermediate knowledge on app scripts/JavaScript
● Intermediate to advance management of presentation tools (PPT)
● Excellent written and verbal communication skills
● Experience in staff positions
● Great analytical, critical thinking and problem-solving abilities
● Strong adaptability and capacity to work in fast-paced environments
● In depth understanding of organization data flow and its use in management decision-making
● 1-2 years Analyst Experience a plus
● Bachelor’s degree is a plus
● Must be self-motivator and self-starter;
● Focus on quality and customer service;
● Exceptional listening and analytical skills;
● Must be able to effectively deal with people at all levels inside and outside of the Company.