RCI: Finance Analyst (Billing and Collection)

The Finance Analyst will be responsible for billing of services/goods rendered and proper recording and monitoring thereof which will have an impact on the company's cash flows. S/He will ensure that the company receives accurate payment in a timely manner. S/He will be responsible for managing and collecting outstanding accounts receivable from clients and customers.

• Provide efficient and effective collection efforts that consistently lead to achieving or exceeding monthly goals and targets.
• Provide customer service regarding collection issues, process customer refunds, and process and review account adjustments.
• Provide accurate and effective document preparation and records management relative to the collection function in accordance with records retention policies and procedures.
• Resolve client discrepancies and short payments, which also includes monitoring and maintaining assigned accounts—customer calls, account adjustments, small balance write-offs, customer reconciliations, and processing credit memos.
• Advise customers of necessary actions and strategies for repayment of outstanding accounts receivable and preventing recurring client delinquency by negotiating manageable payment plans.
• Escalate issues with internal business partners for quick resolution to ensure customer satisfaction to maintain the health of the portfolio against assigned metrics.
• Assist with implementing and maintaining internal financial controls and procedures.
• Assist in the development and implementation of new procedures and features to enhance the workflow of the department and understand compliance issues around accounts receivable processes.
• Assisting with audit as necessary.
• Staying up to date with the latest expertise in the collection of Accounts Receivable.
• Provide administrative support to the Accounts Receivable team and assist colleagues whenever necessary.
• Provide accurate and effective document preparation and records management relative to Accounts Receivable function in accordance with records retention policy and procedures.
• Other duties and responsibilities that may be assigned depending on business needs.

• Bachelor’s Degree in Finance, Accounting or closely related field required
• Minimum of 1 year of relevant experience in corporate Finance and proven work experience as a Billing and/or Collection Associate, 
• Billing and/or Collection Specialist, or a similar role
• Has exceptional customer service, negotiation skills and ability to listen, communicate (written and verbal), and follow-up effectively with all staffing levels of clients and customers
• Strong knowledge of various collection techniques and procedures
• Preferably with experience using NetSuite or any Oracle software
• Proficiency in using MS Office, preferably Excel or Google Sheets.