Job Description - RCI: Finance Analyst (Billing and Collection)

The Finance Analyst for billing and collection will be responsible for the collection and billing of services/goods rendered and proper recording and monitoring thereof, which will have an impact on the company's cash flows. S/He will ensure that the company receives accurate payment in a timely manner. S/He will be responsible for managing and collecting outstanding accounts receivable from clients and customers.

Duties and Responsibilities

Provide efficient and effective collection efforts that consistently lead to achieving or exceeding monthly goals and targets.
Provide customer service regarding collection issues, process customer refunds, and process and review account adjustments.
Provide accurate and effective document preparation and records management relative to the collection function in accordance with records retention policies and procedures.
Resolve client discrepancies and short payments, which also includes monitoring and maintaining assigned accounts—customer calls, account adjustments, small balance write-offs, customer reconciliations, and processing credit memos.
Advise customers of necessary actions and strategies for repayment of outstanding accounts receivable and preventing recurring client delinquency by negotiating manageable payment plans.
Escalate issues with internal business partners for quick resolution to ensure customer satisfaction to maintain the health of the portfolio against assigned metrics.
Assist with implementing and maintaining internal financial controls and procedures.
Assist in the development and implementation of new procedures and features to enhance the workflow of the department and understand compliance issues around accounts receivable processes.
Assisting with the audit as necessary.
Staying up to date with the latest expertise in the collection of Accounts Receivable.
Provide administrative support to the Accounts Receivable team and assist colleagues whenever necessary.
Provide accurate and effective document preparation and records management relative to the Accounts Receivable function in accordance with records retention policy and procedures.
Other duties and responsibilities may be assigned depending on business needs.

Background and Qualifications

Bachelor’s Degree in Finance, Accounting, or a closely related field required
Minimum of 1 year of relevant experience in corporate Finance and proven work experience as a Billing and/or
Collection Associate, Billing and/or Collection Specialist, or a similar role
Has exceptional customer service, negotiation skills, and ability to listen, communicate (written and verbal), and follow-up effectively with all staffing levels of clients and customers
Strong knowledge of various collection techniques and procedures
Preferably with experience using NetSuite or any Oracle software
Proficiency in using MS Office, preferably Excel or Google Sheets.

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RCI: Finance Analyst (Billing and Collection)

Job Description - RCI: Finance Analyst (Billing and Collection)

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