Infinit-O isn’t just about business process optimization, we’re about people. For over 20 years, we’ve been helping some of the world’s fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.
But what truly sets us apart is our culture. At Infinit-O, we believe that diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we’re dedicated to making a positive impact not just in business, but in the communities we serve.
With a highly engaged and innovative team, we don’t just optimize processes, we also create meaningful change.
What is the role that we need?
Key Responsibilities:
The Revenue Cycle Management Specialist will perform the functions outlined below:
● Assist caller/s (patient, insurance representative, provider's office, or attorney office)
regarding medical bills related to anesthesia, physical therapy, and foot surgery
● Answer inquiries about the estimated cost of an upcoming or future procedure
● Outbound calling to patients reminding and possibly, collect the patient's balance and update
any personal or insurance information if needed for payment/processing
● Contacting different healthcare insurance to get specific reasons for the denial of a claim And
take necessary steps to resolve claim denials for payment
● Call the Facility or provider to obtain any patient information needed and do scheduled
callbacks
● Analyze and review pending medical claims balance and determine whether the outstanding
balance is an insurance responsibility or patient responsibility. For any claims denial, find out
the reason for denial by calling the insurance, going to the insurance portal, or checking the
attached EOB on the system or account of the patient. And take necessary steps to resolve
claim denials for payment
● Gather patient information by calling a patient or using a facility or provider online data record
keeper. Fill out the missing information needed to update the patient's account.
Requirements
Job Requirements and Credentials:
Essential (MUST HAVE)
Revenue Cycle Management Specialist
• At least 2 years experience in voice account supporting US Healthcare RCM campaign
• With excellent written and oral English communication skills
• With a high customer service orientation
• Ability to multi-task in different modalities (inbound, outbound, and back office work)
• With ample understanding of the US Healthcare RCM process
Activate JobCopilot
Your email job alert is now active!