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Receptionist

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Job Description - Receptionist

FILINVEST COMPANY: CRIMSON RESORT & SPA MACTAN


JOB SUMMARY: 

In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Mactan, under the direct supervision of the outlet / restaurant in-charge, the Receptionist is responsible for outlet reception, service, and maximization of guest satisfaction in the outlets. Ensures smooth operations of the sections appointed in the Food & Beverage division and customer satisfaction

JOB DESCRIPTION: 

  • Checks schedule and ensure punctuality at work.
  • Monitors and ensures smooth operations of the sections appointed (restaurants / banquet / beverage as applicable).
  • Ensures that service / items are prepared according to hotel minimum standards and standard procedures.
  • Follows all procedures set for closing and opening of a shift or a section.
  • Inspects work area, utensils and tools to ensure that these are clean prior to and after each shift.
  • Ensures that all materials, equipment and machinery are properly used and regularly cleaned, in order to prolong usage.
  • Practices economy of food, beverage, paper supplies, electricity and water (practice recycling / re using whenever possible).
  • Checks inventory in sections appointed for daily requisition.
  • Upon guest arrival, immediately greets / welcomes guests to the outlet.
  • Ushers guest to the appropriate table
  • Takes guests orders, making suggestions when required.
  • Ensures personal knowledge of menu items by attending product knowledge sessions and reviewing product updates, including, if possible, the manner of preparation for each menu item.
  • Communicates with kitchen staff on guest orders; personally picks up orders from kitchen when ready for serving.
  • Checks quality / presentation / temperature of food / beverage / service prior to serving.
  • Confirms satisfaction by directly asking guests, and coordinates appropriate action where needed.
  • Immediately acts on complaints related to food / beverage quality and relay to Service Manager / Service Leader.
  • Takes note of reservation requests by following the set standards.
  • Contributes to restaurant revenues by consistently practicing suggestive selling / upselling techniques, per guidelines set by the restaurants service managers / leaders
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