Refunds Lead

Work Arrangement: Hybrid (Ayala, Makati)

Shift Schedule: Nightshift

Requirements:

• Refunds Experience
• Processing of Payments, Invoices and Collections
• Cash Flow Analysis
• Resolving Billing Discrepancies
• Reconciliations
• Month-End Closing
• Financial Reporting
• Accounting Tools: SAP/Oracle

Responsibilities:

• Team Management: Supervising and mentoring a team of refund specialists, providing guidance, training, and performance feedback.
• Process Oversight: Managing the entire refund process, from initial request to final resolution, ensuring adherence to established procedures.
• Issue Resolution: Investigating and resolving complex refund-related issues, escalating as needed, and implementing solutions to prevent recurrence.
• Collaboration: Working closely with other departments (customer service, billing, finance) to streamline the refund process and address customer needs effectively.
• Compliance: Ensuring all refund activities comply with company policies and relevant financial regulations.