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49779130894 - Operations Associate (TikTok Shop)

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icon remote-alt Remote / Work from Home

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Job Description - 49779130894 - Operations Associate (TikTok Shop)

Job Title: Operations Associate (TikTok Shop)
Job Type: Full-time / Remote (Philippines)
Work Hours: PST Timezone

Job Overview

Our client, a fast-growing social commerce brand, is looking for an Operations Associate (TikTok Shop) to support day-to-day marketplace operations and ensure a smooth after-sales experience. In this role, you will manage orders, returns, refunds, exchanges, disputes, and logistics claims while maintaining accurate documentation, tight SLAs, and strong CX alignment.

You will play a critical role in marketplace compliance, operational accuracy, and overall channel growth.

Responsibilities

  • Manage daily queues in TikTok Shop Seller Center, including returns, refunds, exchanges, and cancellations
  • File and track logistics claims for lost or damaged shipments; follow through until resolution
  • Prepare evidence and submit responses for appeals/disputes within the seller portal
  • Coordinate replacements and reconcile related credits, inventory adjustments, and case notes
  • Maintain accurate documentation, trackers, dashboards, and case notes
  • Identify trends, recurring issues, and insights to inform business decisions
  • Participate in weekly performance check-ins and process improvement sessions
  • 1+ years of experience in e-commerce operations, order management, trust & safety, or customer support
  • Strong written English communication skills
  • High attention to detail with fast and accurate data entry
  • Comfortable working with spreadsheets (Sheets/Excel)
  • Experience using CRM/ticketing tools such as Zendesk, Gorgias, or EDesk
  • Ability to stay organized, calm under pressure, and motivated by clearing queues and closing loops
  • Remote work experience is a plus

Nice-to-Have

  • Familiarity with TikTok Shop, Shopify, Flexport, or similar marketplace platforms
  • Experience with seller portals, after-sales workflows, and dispute resolution
  • Understanding of platform SLAs, evidence formatting, and policy compliance
  • Interest in scaling into marketplace operations, CX, or process design
  • Paid Time Off
  • Work From Home
  • Training & Development
Original job 49779130894 - Operations Associate (TikTok Shop) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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