Account Manager

Why do we have this role?

ClickSend is a fast-growing PLG enjoying tremendous inbound success. Once onboarded into the platform via our CSA/CSM team, qualifying accounts will transition to Account Managers.

The Account Manager-US has the responsibility to manage a territory of medium value SMB accounts for ClickSend’s US Region. Retention and development of existing accounts is a key part of our overall growth strategy. You will be responsible for day-to-day account management of your nominated accounts and success will be measured by your ability to retain and grow these accounts.

ClickSend is an Perth, AUS-based start-up founded in 2014 and now part of the Sinch AB group in Sweden. We have been leading the way SMB’s and Developers use SMS and related messaging to automate their business communications.

What do you do in the role?

• Identify and secure opportunities to grow our existing accounts by building trust and engagement with your customers
• Be a trusted advisor to customers to understand their challenges and goals 
• Identify opportunities to introduce new communication products from the ClickSend product stack
• Develop an in-depth understanding of ClickSend’s technology and solutions
• Create and update account plans to ensure retention and growth objectives are met/exceeded
• Achieve monthly/quarterly/annual revenue goals set by leadership
• Be able to build relationships with multiple stakeholders and influence them positively 
• Set a recurring check-in cadence with existing customers and proactively address any potential roadblocks to mitigate future risk
• Develop High Value customers, creating use case details and reports via QBRs
• Present customer feedback to multiple internal and external teams (e.g., Technology, Product, Support) in an effort to continually improve our services/development roadmap

How success will be measured

• Quarterly Revenue goals
• Growth targets for the assigned accounts 
• Retention of current accounts, measured by NRR of account pool
• Onboarding of new accounts (after handover from onboarding team)

What experience/qualities you need to bring with you

• Account management, sales and/or customer success experience ideally within a SaaS or CPaaS business
• Experience managing accounts across all segments, mainly SMB
• Solution-selling experience with a proven ability to understand customer problems, create solutions, communicate ROI and negotiate
• Experience working with other team members such as pre-sales and customer success to deliver an excellent customer journey
• The ability to navigate through a comprehensive tech stack including Salesforce, Intercom, Slack, etc.
• Drive to expand customer relationships, find growth opportunities and prospect deeper within an account
• Confident gathering customer feedback and communicating it to the right people internally via the appropriate channels
• Responsive and able to shift priorities readily and a high level of determination to succeed
• Proven ability to manage an opportunity pipeline and forecast accurately
• Excellent written and verbal communication skills, meaning that you are comfortable working online and effective with written communication quickly

This role is located in the Philippines.

What we promise to give you

• Competitive salary with full benefits and a rewarding commissions structure
  • Generous time off
  • Full Health Benefits or local equivalency
  • Working from home, no travel required
• Our Sinch values of DREAM BIG - WIN TOGETHER - KEEP IT SIMPLE - MAKE IT HAPPEN are what have made us successful. We’re quickly becoming a global force in business messaging, so people who feel a connection to these behaviours and like the pace of a fast-growing company will easily fit into our team.
• Sinch offers coaching and career development support, a day off for your birthday, subsidized gym memberships, a healthy and positive work environment and so much more!