Accounts Receivable Clerk - #34855

This opportunity is perfect for you because it allows you to use your skills in accounts receivable and customer support while working for a well-established, family-owned company. You will be part of a team that is passionate about the hospitality industry and involved in exciting projects across Australia

Company Profile

Our client, an Australian, family-owned business founded in 1954. It is a dynamic organisation, based on traditional core values, that offers exciting opportunities for its staff and innovative solutions to its customers.

With offices in both Perth, Western Australia and Melbourne, Victoria, they are your one-stop-shop for project management, finance, kitchen planning, and commercial kitchen equipment needs. From small café builds to considerable projects like Optus Stadium, no project across Australia is too small or too big for their undertaking!

All their staff are passionate about the hospitality industry and over the years they have been proud to have been involved in the largest kitchen projects in the state—spanning restaurants, hotels, hospitals and healthcare, oil and gas, mining, supermarkets, and major public facilities.

They bring a high level of knowledge, expertise and innovation to their customers who require kitchen solutions meeting today’s regulatory environment.

Their team is highly skilled in critical areas such as HACCP, OH&S, Best Practice Workflow, fit for purpose specification and environmental issues.

Duties and Responsibilities:

• Generate and issue customer invoices in accordance with contracts and billing schedules
• Process customer payments including EFT, credit card, cheque and direct debit
• Allocate receipts accurately to customer accounts
• Reconcile debtor ledgers and investigate discrepancies
• Projects billing reconciliations

• Monitor outstanding balances and follow up overdue accounts
• Issue statements, reminders, and collection notices
• Liaise with customers regarding payment queries and disputes
• Maintain customer credit limits and payment terms
• Assess new customer credit applications
• Escalate problem accounts in line with company credit policy
• Produce weekly and monthly aged debtor reports
• Provide cash receipts and debtor forecasts to management
• Assist with month-end and audit processes
• Maintain accurate customer files and supporting documentation
• Ensure compliance with company financial policies and procedures
• Assist with BAS, audit, and compliance requirements as required
• Respond professionally to customer billing and payment enquiries
• Work with sales and operations teams to resolve invoicing issues
• Assist customers with inquiries and questions via email and other communication platforms.
• Handle inbound customer calls.

Qualifications:

• 3+ Years experience in accounts receivable or finance administration

• Experience in using Epicor / Kinetic ERP Software – highly desirable
• Strong attention to detail and accuracy
• Good numerical and reconciliation skills
• Good computer skills particularly Microsoft Excel
• Good communication skills
• Organised and reliable
• Able to manage multiple deadlines
• Professional and courteous
• Strong problem-solving skills
• High level of integrity and confidentiality
• Able to work autonomously and in a team collaborative environment
• Demonstrate ability to remain self-motivated
• High level of initiative and flexibility
• Improving and maintaining work systems.

Advantageous but not required:

• Experience using Epicor / Kinetic ERP software
• Experience in a similar industry
• Exposure to handling Australia-based clients

Minimum BYOD System Requirements:

• Stable fibre internet connection (100MBPS upload/download speed or faster) with Back-up internet connection
• Laptop (preferred) or PC with at least 8GB RAM (16GB preferred), i5 CPU, Windows 11 operating system, Camera
• Dual Monitor Set up
• Webcam and noise cancelling headset with microphone
• Work location must have minimal distractions and background noise