Admissions Consultant (Outbound Sales)

Our client is a nationally recognised higher education institution in Australia, known for delivering innovative programs in the creative industries — including music, film, audio engineering, entertainment business, and more. With a strong commitment to student outcomes and job readiness, they are now expanding their admissions team.

They are seeking a proactive, persuasive, and student-focused Admissions Consultant to handle outbound sales, build relationships, and assist with the right study pathway through consultative and ethical selling.

Job Responsibilities:

Lead Management & Outreach

• Qualify and prioritise prospective students based on interest, engagement, and enrolment potential
• Execute personalised and automated follow-up campaigns
• Provide prompt and tailored responses to enquiries via phone, email, and chat

Consultative Selling & Guidance

• Understand individual goals and match them with relevant study programs
• Explain course value, outcomes, and ROI clearly and confidently
• Overcome objections around commitment, costs, or suitability through active listening and value positioning

Relationship Building & Student Engagement

• Build trust and rapport with prospective students through consistent communication
• Gather and respond to feedback to improve lead engagement strategies

Reporting & Collaboration

• Track lead interactions and engagement data using the CRM
• Analyse and report on conversion rates, campaign performance, and lead quality
• Collaborate with marketing and internal teams to align messaging and optimise outreach

• 2–3+ years’ experience in outbound sales, enrolment advising, or customer engagement
• Proven ability to convert leads into successful outcomes
• Strong English communication skills — verbal and written
• CRM experience for tracking leads and managing workflows
• Background in education, recruitment, or creative industries is a plus
• Consultative, student-first approach to selling
• Highly motivated, target-driven, and organised
• Tech-savvy and adaptable to new tools and platforms

• ​Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Full Time
• HMO
• Annual leave
• Christmas Bonus equivalent to 1 month's wage (pro-rata)