AI Agent Enablement Designer

Support Services Group is looking for a highly energetic and collaborative AI Agent Enablement Designer.


Role Summary
This position is responsible for working closely with Subject Matter Experts (SMEs) and the Training team to develop, implement, and optimize AI-driven solutions that empower agents. This role involves designing intelligent workflows and ensuring seamless integration of AI tools that enhance agent performance, customer experience, and operational efficiency.

Key Responsibilities Include:
Collaborate/consult with SMEs to identify key knowledge, skills, and abilities associated with learning objectives.
Collaborate with SMEs to design AI solutions that support agents in real-time.
Leading high-level demos for the different tools for internal and external stakeholders.
Contribute to the innovation of learning products by presenting ideas for new training tools and improvement of existing ones.
Develop, deploy and monitor AI tools to enhance agent capabilities.
Analyze data from AI tools to provide insights into agent performance, customer interactions, and operational bottlenecks.
Develop materials (e.g., job aids, guides, e-learning modules) to support agents in adopting AI technologies.
*In some instances, the AI Agent Enablement Designer will provide support to the rest of the L&D team helping with Learning Management System (LMS) admin duties and/or training resources development.

Qualifications/Working knowledge of:
Quality Assurance (BPO Call Center is a plus)
Fluency in English is required. Excellent communication skills including written, verbal listening and presentation.
Attention to detail is a must.
Ability to learn the business' products and processes quickly.
Excellent interpersonal skills including a professional and diplomatic demeanor.
Excellent consulting, problem solving and analytical skills.
Ability to organize and prioritize tasks, while meeting deadlines in a fast-paced environment.
Proficiency using standard Microsoft Office software such as Word, PowerPoint Excel, Outlook, SharePoint.



Industry
• Outsourcing/Offshoring
Employment Type
• Full-time, Remote
Salary Range
APAC: Equivalent to US$700-US$900
Schedule
8 PM – 5 AM PH Time

Excellent Opportunity to join an industry leader!

Support Services Group is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers.  We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.