Airline & Travel Ticketing Specialist

Job Summary 

KDCI Outsourcing is seeking a skilled Airline & Travel Ticketing Specialist with strong expertise in Sabre GDS and a proven track record of handling international clients. This role is responsible for managing the end-to-end ticketing process, including fulfillment, issuance, reissues, exchanges, and refunds for global customers. The ideal candidate is detail-oriented, highly accurate, and committed to delivering a seamless travel experience for clients worldwide. 

Key Responsibilities 

• Process flight reservations, ticket issuance, reissues, exchanges, and refunds using Sabre GDS. 

• Handle schedule changes, cancellations, special requests, and client inquiries promptly. 

• Ensure compliance with airline fare rules, IATA regulations, and company policies. 

• Manage complex itineraries including multi-city, interline, and codeshare bookings. 

• Monitor and clear Sabre queues daily, performing quality checks to prevent errors. 

• Collaborate with Customer Support to resolve client concerns quickly and effectively. 

• Stay updated on airline policies, taxes, and travel regulations. 

• Prepare and submit reports on ticketing, refunds, and fulfillment status. 

Job Requirements 

• At least 2–3 years’ experience in a ticketing or fulfillment role for an airline, online travel agency (OTA), or international travel agency. 

• Proficiency in Sabre GDS (knowledge of Amadeus or Galileo is a plus). 

• Strong understanding of international fares, rules, and ticketing procedures, including refunds, exchanges, and ADM/ACM handling. 

• Experience handling complex itineraries and corporate travel management processes. 

• Excellent English communication skills (written and verbal). 

• Strong customer service orientation with problem-solving skills. 

• Proficiency with Microsoft Office and ticketing reporting tools. 

• Ability to work accurately in a fast-paced, deadline-driven environment. 

• Experience working with clients in US, UK, Australia, or NZ markets preferred. 

• Willingness to work flexible shifts to support global time zones.