Assistant Manager - Verifications (Hybrid, PHILIPPINES)

ATTENTION: EXCLUSIVELY OPEN TO INTERNAL APPLICANTS

Be the leader who elevates performance, empowers teams, and drives operational excellence!

Are you ready to take the next step in your career and play a key role in shaping our Operations team? We’re looking for a passionate and driven Assistant Operations Manager who thrives in a dynamic environment and is excited to mentor leaders, influence performance, and collaborate across teams.

What You’ll Do

As our next Assistant Operations Manager, you will:

• Partner closely with the Operations Manager to design and implement strategies that boost efficiency, quality, and overall performance.
• Plan staffing and shift patterns to ensure we meet demand while optimizing productivity. 
• Analyze key operational metrics and generate insights that drive action. 
• Mentor and guide Team Leads, helping them excel through coaching, huddles, and ongoing development.
• Identify training needs and lead initiatives to upskill the team.
• Foster a collaborative, positive work environment that inspires teamwork and high performance. 
• Handle escalations, conduct audits, investigate issues, and ensure smooth operational flow. 

What We’re Looking For

• A graduate or someone with at least 2 years of college in a related field (Psychology, Business, Marketing, Communications, etc.).
• Minimum of 5 years of work experience and 3 years of leadership experience
• Exceptional communication, people management, and interpersonal skills. 
• Strong attention to detail, initiative, independence, and time/stress management abilities. 

Why You’ll Love This Role

This is your chance to:

• Step into a leadership position and influence a growing team
• Shape performance culture and operational success
• Work closely with cross-functional leaders
• Build your management and strategic planning capabilities

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.