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Associate Manager - Operations Excellence [Philippines]

icon building Company : Locad
icon briefcase Job Type : Full Time
icon remote-alt Remote / Work from Home

Number of Applicants

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Job Description - Associate Manager - Operations Excellence [Philippines]

Process Optimization & Documentation
  • Maintain documentation control by consolidating operating plans into a central database via the Change Request Form (CRF) process.
  • Review, update, and create Standard Operating Procedures (SOPs) to improve operational efficiency.
  • Translate warehouse layout improvements into technical drawings using tools like Draw.io or CAD.
Service & Compliance
  • Support initiatives focused on service improvement through detailed process documentation.
  • Assist Customer Service and Commercial teams in ensuring operational compliance for third-party or client audits, such as ISO audits.
Training & Knowledge Transfer
  • Develop and maintain a central knowledge base for warehouse troubleshooting.
  • Create training materials and independently conduct training sessions for warehouse personnel.
  • Provide coaching and mentoring to country teams during process rollouts.
Project Management & Planning
  • Participate in key operational projects aimed at improving efficiency and productivity.
  • Support Operations in campaign planning by ensuring documentation, such as CT Link, is updated.
  • Experience: Minimum of 2 years in a continuous improvement role within a B2C supply chain or e-commerce warehousing environment.
  • Education: Bachelor’s degree in Engineering (Industrial Engineering preferred).
  • Technical Skills: Proficiency in process mapping (BPMN method), technical drawing tools (Draw.io, CAD), and data governance.
  • Certifications (Preferred): Project Management and/or Lean Six Sigma.
  • Soft Skills: Strong problem-solving, analytical thinking, teaching & mentoring mindset, and excellent English & Filipino communication skills.
  • Flexibility: Willing to visit and engage with Locad warehouses.
You’ll become part of a diverse team that's globally distributed. We are a business that's been built in the post-pandemic era, with each employee being given the flexibility to create and build in their space.

We are meritocratic and believe in the potential of our employees, we look to go further each time and develop as a team.  

In addition to an exceptional culture, fostered by 3 great founders you’ll also get the following;
  • Annual Bonus
  • 25 days leave.
  • Health Insurance.
  • Macbook.
  • Annual L&D support
We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.
Original job Associate Manager - Operations Excellence [Philippines] posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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