Behavioral Health Administrative Specialist

We are seeking a highly skilled and detail-oriented Behavioral Health Administrative Specialist to join our team. The ideal candidate will be fluent in both spoken and written English, with excellent communication skills and prior experience in psychiatric/behavioral health outpatient operations. This role requires a strong understanding of insurance systems and the ability to handle prior authorizations for psychiatric visits, medications, TMS, and Spravato services.

Key Responsibilities

• Manage prior authorizations for psychiatric services, including visits, medications, TMS, and Spravato.
• Support outpatient psychiatric and behavioral health operations.
• Communicate effectively with patients, providers, and insurance representatives.
• Navigate insurance systems to verify benefits, process claims, and resolve coverage issues.
• Maintain accurate documentation in the EHR system.
• Collaborate with clinicians and administrative staff to ensure seamless patient care.

Qualifications

• Fluency in both spoken and written English, with strong communication skills.
• Prior experience in psychiatric/behavioral health outpatient operations.
• Solid understanding of insurance systems and processes.
• Experience handling prior authorizations for psychiatric medications and treatments.
• Proficiency with AdvancedMD EHR or ability to quickly learn new EHR systems.
• Strong organizational and multitasking abilities.
• Detail-oriented with a commitment to accuracy and efficiency.

Preferred Experience

• Familiarity with TMS and Spravato treatment workflows.
• Previous use of AdvancedMD EHR system.
• Experience in patient-facing administrative roles in healthcare.