Behavioral Health Care Coordinator

Job Title: Behavioral Health Care Coordinator

Position type: Full-Time

Work hours: 9:00 AM to 6:00 PM Eastern Standard Time

Work days: Monday to Friday

Salary: $5 - $6 per hour, depending on experience

Job code: MA-ML

Workplace: Remote

Preferred Candidate Location: Philippines

About Our Client

Our client is a fast-growing, mission-driven mental health practice committed to delivering high-quality care while building scalable systems that support long-term impact. They are seeking a Behavioral Health Care Coordinator who thrives in a startup environment and is energized by real-time client interaction, proactive problem-solving, and meaningful work.

This is a fully remote, full-time position designed for someone who enjoys live call management, client engagement, and care coordination in a dynamic and fast-paced setting. The ideal candidate is empathetic, highly organized, adaptable, and comfortable stepping beyond rigid job boundaries when the business requires it.

As a Behavioral Health Care Coordinator, you will serve as a primary point of contact for clients — managing inbound calls, supporting intake and scheduling, coordinating care, and ensuring clients feel heard, supported, and professionally guided. You will play a key role in maintaining strong client relationships and ensuring smooth coordination across the care journey.

This role requires initiative, urgency, and the ability to solve problems without waiting for direction. If you are motivated by growth, believe in mission-driven healthcare, and want to contribute meaningfully to a scaling organization, this opportunity offers both impact and stability.

Scope of Work / Responsibilities

• Manage inbound calls and handle live client interaction with professionalism and empathy
• Support client engagement and relationship management
• Coordinate care for mental health practice clients
• Handle client intake and appointment scheduling
• Provide flexible remote administrative support as needed
• Proactively identify and resolve issues with minimal supervision
• Adapt to evolving workflows in a fast-paced, scaling environment

Top 3 Priorities

1. Call management and real-time client interaction
2. Care coordination and consistent client engagement
3. Proactive problem-solving with minimal supervision

Required Experience & Core Qualifications

• Strong startup mentality with a go-getter attitude
• Empathetic with strong interpersonal and communication skills
• AI-first thinker with an automation and scaling mindset
• Fast-paced, solution-oriented, and proactive
• Strong English clarity (written and verbal)
• Healthcare experience preferred
• Previous experience as a Care Coordinator, Front Desk Receptionist, Administrative Assistant, or similar role
• Experience working with EMR or EHR systems
• Self-starter who does not require constant direction
• Must align culturally with a mission-driven, growth-focused company

Additional Requirements and Preferences

• Highly productive and execution-focused
• Self-motivated and proactive without needing supervision
• Flexible and adaptable to shifting schedules and evolving business needs
• Comfortable in a fast-paced, scaling startup environment
• Solution-oriented and focused on getting things done
• Willing to step outside defined tasks when needed
• Not rigid about job scope
• Understands startup urgency and business priorities
• Maintains a positive mindset, not a complainer, and not easily discouraged
• Motivated by the company’s vision and growth

Cultural Fit Expectations

• Embraces startup urgency and ownership
• Mission-driven and growth-focused
• Execution-oriented rather than task-limited
• Comfortable balancing flexibility with accountability
• Believes in contributing beyond basic responsibilities

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.