Bilingual Healthcare Operations Coordinator (Spanish-English)

Job Title: Bilingual Healthcare Operations Coordinator (Spanish-English)

Position type: Full-Time

Work hours: 9:00 AM to 6:00 PM Mountain Standard Time

Work days: Monday to Friday

Salary: $6 - $7 per hour, depending on experience

Job code: MJ-SJW

Workplace: Remote

Preferred Candidate Location: Philippines

About Our Client

Our client is a busy healthcare provider based in Texas, balancing both clinical practice and family caregiving responsibilities. They are seeking a highly reliable, Bilingual Healthcare Operations Coordinator who can operate independently, take ownership of administrative workflows, and ensure the practice runs smoothly—even on days when they are not physically in the clinic.

This role requires a proactive and organized professional who can bridge communication gaps between remote and in-clinic operations. The ideal candidate will not wait for instructions but will anticipate needs, prevent backlogs, and maintain consistent productivity—especially on administrative-heavy days such as Tuesdays, when preparation for the week is critical.

As a Bilingual Healthcare Operations Coordinator, you will play a key role in ensuring patients are fully prepared before visits, eligibility is verified in advance, documentation is ready, and follow-ups are handled professionally. You will also help reduce no-shows, improve copay collections, and maintain organized administrative systems to prevent workflow bottlenecks.

This is an opportunity for a dependable, fast-paced, patient-focused professional who takes pride in accountability and delivering results without micromanagement.

Scope of Work & Responsibilities

• Collect registration paperwork and insurance cards before visits to avoid delays
• Perform eligibility checking and insurance verification (training provided with biller)
• Collect telehealth copays prior to visits, with focus on improving collections
• Prepare patients for telehealth visits (basic intake readiness such as height, weight, documentation review)
• Review appointments in EHR and ensure lab results and documentation are ready
• Locate missing lab results and ensure visit readiness
• Clean and manage fax inbox and incoming faxes
• Handle prior authorizations for medications and referrals (growing demand area)
• Process and track referrals
• Confirm appointments and manage general patient communication
• Provide phone support and patient follow-up
• Conduct no-show follow-up and ensure every patient always has a next appointment scheduled
• Prevent administrative backlog and clean up workflow inefficiencies

Top Priorities

1. Phone support and patient follow-up
2. No-show follow-up and rescheduling with continuous appointment coverage
3. Administrative workflow cleanup and prevention of backlog

Required Experience & Skills

• Bilingual Spanish-English (required due to patient population)
• Prior healthcare administrative or patient coordination experience
• Experience using Tebra/Kareo and RingCentral
• Comfortable with fast-paced administrative and patient-facing communication
• Experience with eligibility checking and insurance verification
• Experience with prior authorizations and referrals (preferred)
• Strong work ethic and high accountability
• Honest and transparent about experience level
• Trainable and open to feedback
• Proactive, reliable, and able to work independently without micromanagement
• Strong communication skills to bridge distance between offsite team members
• Comfortable working full-time with productivity expectations, even when the provider is not present in clinic

Must-Haves

• Bilingual Spanish (non-negotiable)
• Self-directed and capable of operating independently
• Strong communication to reduce remote work gaps
• Organized and prevention-focused (no backlog mentality)
• Comfortable handling frustrated or complex patient conversations
• High reliability and consistency

Basic requirements

• Must speak and write clear, professional English
• Must have relevant healthcare work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.