Care Navigator Level 2 (Scheduler)

Job Title: Care Navigator Level 2 (Scheduler)

Position type: Full-time

Work hours: 9:00 AM – 6:00 PM (EDT) (or aligned with timezone as needed)

Work days: Monday to Friday

Salary: $5 – $6 per hour (depending on experience)

Job code: MD-OrthoL

Workplace: Remote

Preferred Candidate Location: Philippines

Scope of Work/Responsibilities

The Care Navigation Scheduler coordinates in-person medical appointments, manages documentation, and supports the clinical team through accurate data entry and operational tasks. This role requires strong communication skills, attention to detail, and the ability to work comfortably with both patients and provider offices. Experience in medical scheduling is preferred.

Core Competencies

1. Flawless Scheduling & Follow-Through

This is the core of the role.

• Book in-person appointments accurately
• Confirm all appointment details with providers
• Track appointment status and ensure nothing falls through
• Take full ownership of the appointment lifecycle

2. Accurate Handling of Medical Documentation

Precision is critical in this area.

• Fax medical records, referrals, and documentation
• Ensure all documents are sent to the correct recipient on time
• Support clinicians with accurate and timely data entry

3. Strong, Professional Communication

The role requires regular interaction with:

• Providers
• Patients/Members
• Internal clinical teams

Candidates must be:

• Clear and confident communicators
• Professional in tone, especially in healthcare settings
• Effective at coordinating across multiple stakeholders

Key Responsibilities

• Schedule in-person appointments with external providers and confirm all details
• Fax and transmit medical records, referrals, and documentation to provider offices
• Support clinicians with timely data entry and administrative tasks
• Maintain and update the Clinically Integrated In-Person Coverage Map
• Communicate professionally with members, providers, and internal teams
• Track appointment statuses and ensure follow-up actions are completed

Ideal Candidate Profile

We are looking for someone who is detail-oriented, process-driven, and takes ownership of their work. The ideal candidate thrives in a fast-paced healthcare environment and is committed to ensuring a seamless experience for both patients and providers.

Experience requirements

• Experience in medical scheduling or healthcare administration preferred
• Strong communication and interpersonal skills
• High level of organization and attention to detail
• Comfortable using EHR systems, scheduling tools, and standard office software
• Ability to collaborate effectively with clinical and operations teams

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.