Claims Support Officer (Property Insurance) - Work from home

• Assist with new claims by supporting assessment scheduling, coordinating site visits, and managing follow-ups post-assessment.
• Coordinate trades for repairs, ensuring jobs are scheduled, tracked, invoiced, and closed out efficiently.
• Support “Make Safe” emergency repair allocations – ensuring trades are on-site within 4 hours of allocation.
• Manage documentation, ensuring critical path updates are accurately maintained and job files are complete.
• Liaise with trades, assessors, and internal teams to confirm availability, repair timelines, and next steps.
• Proactively manage delays, cancellations, or scope changes by rescheduling and escalating where necessary.
• Assist with increasing claims volume by identifying process efficiencies and reducing administrative delays.
• Provide reporting and note-taking support for the core operations team, including job updates, contractor actions, and outstanding items.
• Maintain clear internal records to ensure full visibility on job progression, repair milestones, and trades deployment.
• Monitor KPIs and SLAs to ensure compliance with service delivery timeframes and escalate where required.
• Support invoice verification, contractor follow-up, and document collection to ensure job closure accuracy.
• Help identify and implement operational improvements for better team efficiency and job turnaround time.
• Other role-specific duties as they arise.

• Bachelor’s degree in Business, Construction Management, Operations, or a related field.
• Minimum 3 years of experience in administration, scheduling, repairs coordination, or insurance support roles.
• Experience working with trades, assessors, or claims personnel in a fast-paced environment is highly regarded
• Excellent organizational and time management skills, with a strong attention to detail.
• Ability to work independently and within a collaborative, fast-paced team environment.
• Strong written communication skills for internal reporting and documentation.
• Confident in dealing with multiple stakeholders including trades, clients, and third-party providers.
• Experience with job management or scheduling systems (e.g., Simpro, ServiceM8, or similar) preferred.
• Understanding of the property repairs or insurance repair industry advantageous.
• Proficiency in Microsoft Office tools (Excel, Outlook, Word) and general digital literacy.
• A proactive mindset and commitment to helping the team scale efficiently and deliver high-quality outcomes.

As a Twoconnect employee, you get to enjoy the following:

• Work from Home
• Work-life balance
• Dayshift: 7AM to 4PM PHT (adjustments will be made for daylight saving time)
• HMO benefits
• Government-mandated benefits
• Training and Development programmes
• Employee Engagement Events (company outings, fun activities, quarterly wellness and self-care sessions)
• Experience working with leading organisations
• Fun, supportive, and inclusive culture
• Dedicated Team Managers that look after your development