Client Relations Specialist (CRS)

We’re hiring a Client Relations Specialist (CRS) to join our remote team in the Philippines. This frontline role is responsible for managing real-time communication with VIP clients via chat, voice, and email. You’ll serve as the primary point of contact during your shift, resolving issues swiftly and maintaining RSF’s standard of elite service.

Key Responsibilities

· Serve as the main contact for assigned clients via Telegram, WhatsApp, Zoom, and email

· Handle sensitive feedback and high-value interactions with empathy and professionalism

· Resolve service issues directly when possible; escalate critical concerns with full context

· Adapt tone and language to match client personalities while maintaining brand voice

· Document all client interactions in ClickUp and internal folders

· Track onboarding progress, status reports, and contract communications

· Collaborate with internal teams to meet client needs promptly

· Uphold a 10-minute maximum response time during working hours

· Participate in ongoing training to stay aligned with SOPs and client strategies

Schedule 12-hour shifts | Rotating rest days (no weekends off)

Time Zone 8 AM – 5 PM Central Time

· 3+ years in a client-facing role (chat, phone, email)

· Experience handling VIP or high-profile clients

· Exceptional written and verbal English communication skills

· Proven ability to manage demanding personalities and de-escalate tense situations

· Strong organizational skills and attention to detail

· Comfortable with 12-hour shifts and rotating rest days

· Tech-savvy familiar with ClickUp, Google Workspace, Zoom, Telegram