Client Success Coordinator

Growfactor (www.growfactor.com) is a UK-based specialist accounting firm helping entrepreneurs achieve clarity, confidence, and growth through smart tax optimisation, strategic planning, and modern financial systems. We support a wide range of businesses — from creative agencies to e-commerce — with expert guidance designed to turn financial complexity into lasting success.

We’re looking for a a Client Success Coordinator. This is a key support role designed to enhance client relationships and operational efficiency. Based offshore in the Philippines, the CSC will work alongside the UK-based team to ensure seamless communication with clients, manage essential administrative processes, and assist accountants and bookkeepers in delivering high-quality, timely service.

 

Job Responsibilities:

• Professionally and promptly respond to client queries via email.
• Follow up with clients for required documents, signatures, and authorisation codes to avoid delays.
• Maintain accurate documentation of all client communications.
• Update and maintain client records in Xero, TaxCalc, and internal trackers.
• Ensure all client information is accurate and up-to-date to support the accounting team's workflow.
• Raise monthly invoices and track payments, escalating any outstanding amounts to the relevant team members.
• Manage the onboarding of new clients and the offboarding of departing clients, ensuring all processes are completed efficiently and professionally.
• Assist the team in tracking key performance indicators (KPIs).
• Support the daily administrative needs of the team, ensuring operational tasks are completed as scheduled.
• Work closely with accountants and bookkeepers to assist in completing client work efficiently.
• Provide proactive administrative support to help remove bottlenecks and improve service delivery.
   

Skills & Qualifications:

• Excellent written and verbal communication skills.
• Clear, professional tone in client interactions.
• Strong organisational and time management skills.
• Ability to multitask and prioritise tasks effectively.
• High level of accuracy and attention to detail in all work
• Proficient in Xero, Google Workspace.
• Familiarity with Karbon, Hubdoc, Dext, or other document collection tools is a plus.
• Passion for AI and learning new AI tools and implementing into business
• Ability to work independently while contributing as part of a collaborative team.
• Proactive approach to resolving issues and completing tasks.

Work Environment

• You must live in the Philippines (please do not apply if this is not the case as we will not reply).
• You have your own computer and Internet connection (this is a home-based position).
• You are willing to work during U.K. business hours.
   

Compensation Package

Our goal is to work with professionals seeking long-term employment. Our competitive compensation packages include the following:

• Base Competitive Salary
• Guaranteed 100% On-Time Salary Payments
• Paid Leaves 

Why Join Us:

• Be part of a growing team within a forward-thinking company. 
• Competitive salary with performance-based incentives. 

If you’re passionate about accounting and want to make a significant impact in a growing company, we’d love to hear from you! Click APPLY!