Client Success Manager

• Conduct 20-25 client meetings per week to understand and address client needs effectively. 
• Serve as the primary point of contact for clients, fostering strong, long-term relationships. 
• Ensure client satisfaction by providing timely and high-quality service. 
• Track and follow up on client queries to ensure timely resolution. 
• Maintain accurate records of client interactions in HubSpot, ensuring comprehensive documentation. 
• Work closely with the local PH team to align on strategies for supporting staff development. 
• Provide input and feedback to enhance team performance and client service delivery. 
• Support training initiatives to improve team skills and efficiency. 

• Bachelor’s degree in Business Administration, Human Resources, or a related field. 
• 5+ years of proven experience in a client-facing role, with strong communication and interpersonal skills. 
• Proficiency in using HubSpot for client management and reporting. 
• Ability to manage a high volume of client interactions while maintaining exceptional service quality.  
• Strong organizational skills and attention to detail. 
• Proactive and solutions-oriented approach to client service. 
• Collaborative team player with the ability to work across diverse teams. 

Candidates from Metro Manila will be prioritized as this role will be mostly working from home but may need to work onsite on a quarterly basis.

Why Join Twoconnect? 

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity: 

• Work from home but may need to work onsite on a quarterly basis

• Dayshift: 6:30AM - 3:30PM PHT  (adjustments will be made for daylight saving time)

• Opportunities to work with leading companies in Australia and beyond 

• Comprehensive HMO and government-mandated benefits 

• Training programmes for career development 

• Engaging company outings, team activities and wellness sessions 

• Supportive, inclusive culture 

We’re not your typical BPO — we’re a Managed Service Provider (MSP) centered on people and their success. Most of our roles are work from home, on day shift, and offer the chance to work directly with leading clients in Australia, New Zealand, and now the UK as part of their team. 
 
We offer a people-first culture where you're valued, not just counted. 
 
To learn more about us visit our socials: 

Website: https://twoconnect.com.au/ 

Careers: https://apply.workable.com/twoconnect-careers/  

LinkedIn: https://linkedin.com/company/twoconnectau  

Facebook: https://www.facebook.com/2woconnect/  

Instagram: https://www.instagram.com/twoconnect_/