Commercial Client Support Manager

ABOUT US

Pureprofile Limited (ASX: PPL) connects businesses with empowered consumers across the world by connecting, understanding, and engaging them through direct-to-consumer technology platforms. Pureprofile is a global leader in consumer research, data and insights and programmatic media. Pureprofile delivers next-generation marketing solutions for more than 700 brands, publishers, and research groups worldwide.

ABOUT THIS ROLE

We are seeking a proactive and detail-oriented Commercial Client Support Manager to support the Australia Data & Insights team with the development and management of our existing client portfolio and acquisition of new clients. They will support the Australia Data & Insights Team with administrative tasks, feasibility checks and costing tasks, and contribute in achieving and exceeding the revenue targets and objectives set for the team.

DUTIES AND RESPONSIBILITIES:

• Support the Sales team with administrative tasks, using Salesforce to create opportunities, quotes and invoices


• Support business accounts under the guidance of the team


• Run feasibility on new briefs from the team


• Understand and utilise different research platforms


• Updating our CRM system to ensure all opportunities, quotes, projects, contacts and meetings are tracked – giving us visibility on trends and metrics to inform our sales and strategy


• Learning & understanding the Pureprofile offering to current and prospective clients maximise the revenue potential in each instance


• Working closely with Account Directors and Managers in the sales team to prepare proposals, costings, feasibility checks, and client presentations


• Proactively engaging with clients, with a goal of securing repeat business


• Liaising with vendors and internal operations to confirm feasibility, timelines, and resource allocation for projects


• Working closely with the Project Management teams to ensure that clients receive an excellent level of service on each project, whilst maximising both revenue and margin delivery


• Working closely with other Pureprofile departments, including Product, Finance and Marketing, to maximise revenue growth at every opportunity 

ABOUT YOU:

• 2 to 3 years’ experience within a similar role - understanding of online panel operations, feasibility checks, and respondent recruitment.


• Motivated to deliver targets, whilst understanding the overall goals of the office and the company and contributing to these goals


• You must also be a highly organised planner, to be able to manage multiple campaigns and client requirements simultaneously. Ability to work under pressure and meet tight deadlines.


• Strong verbal and written communication skills, and numeracy


• Commercial mindset with basic negotiation skills. Analytical thinking with attention to detail


• Proficient in Google Workspace/Microsoft Office Suite and CRM tools.

WORK TIMINGS: 9:00 AM to 5:30 PM, Sydney time

WHY JOIN US

Be part of a growing, global organisation with a dynamic and admirable culture where you will have the ability to thrive, grow and be creative.

We offer a competitive benefits package that includes reward and recognition programs, professional development opportunities, flexible working arrangements, health and well-being initiatives.

We are an equal opportunity employer and welcome all races, religions, and genders. We have zero-tolerance for workplace bullying, discrimination, and harassment.

If this sounds like you, then we would love to hear from you!