Commercial Insurance Sales Customer Service Representative - WFH / Midshift

The Commercial Sales Customer Service Representative (UK) serves as a trusted contact for small to medium-sized commercial insurance clients, delivering high-quality service while identifying opportunities to enhance customer value through relevant products and services. The role manages inbound and outbound interactions across phone and digital channels, using established systems to meet service and sales targets and ensure a positive customer experience.

• Serve as the key point of contact for commercial customer enquiries, related to products, claims, service and sales.
• Build rapport with customers to understand their needs and recommend suitable products, services, or upgrades.
• Triage customer queries by assessing urgency, identifying root causes, and routing issues to the appropriate teams, ideally resolving them at first contact where possible.
• Identify opportunities to upsell and cross-sell relevant products and services based on customer needs and purchase history.
• Leverage the company’s systems and tools to meet sales targets within established service times.
• Educate customers about promotions, new product launches, and bundle offerings to enhance sales.
• Follow up on leads generated on the website.
• Work across multiple brands effectively with adaptability and flexibility.
• Inform management of potential areas for growth in product, service, and education sales.
• Coordinate with internal teams to resolve customer concerns and improve service delivery.
• Maintain up-to-date knowledge of company products, services, and policies.
• Document customer interactions and feedback to support continuous service improvement.
• Provide coaching and mentoring opportunities to other members of the sales & customer support team.
• Other role-specific duties as they arise.

• A bachelor's degree in Business, Communications, or a related field is preferred.
• 3-5 + years of proven experience in a Sales & Customer Service environment with excellent verbal and written communication skills required.
• Demonstrated ability to identify and meet customer needs through effective sales techniques.
• Ability to handle high volume multiple inquiries simultaneously and prioritise effectively.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong attention to detail and ability to work independently.
• Ability to learn new information (product and company information)

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity: 

• Work from home
• Tues - Sat: 4:00 PM – 1:00 AM PHT (adjustments will be made for daylight saving time)
• HMO with 1 free dependent and medical reimbursements
• Government-mandated benefits
• Work from home allowances
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success

Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.

We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable. 

Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.

Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.

🔗 Learn more about us through our official pages:

Website: https://twoconnect.com.au/

Careers: https://apply.workable.com/twoconnect-careers/

LinkedIn: https://linkedin.com/company/twoconnectau

Facebook: https://www.facebook.com/2woconnect/

Instagram: https://www.instagram.com/twoconnect_/