CSR Admin

Our client is an air conditioning supply & installation, aircon service, gas central heating, and electrical service company. They offer high-quality installation, repair, and maintenance services across all suburbs in ACT and NSW.

They are now seeking a CSR Admin to join their team.

Job Responsibilities:

• Send confirmation SMS messages to ensure seamless communication with clients.
• Initiate calls to potential leads received overnight, coordinating with the office headquarters.
• Proactively manage missed calls, particularly during peak periods, to ensure no client inquiries are overlooked.
• Engage in outbound calls to promptly address and act upon web-generated leads.
• Manage calendar requests efficiently to streamline scheduling processes.
• Follow up on pending web leads to ensure timely resolution and client satisfaction.
• Maintain and update records of confirmation SMS replies for accurate documentation.
• Reach out to clients who have yet to confirm appointments for the following day, ensuring a smooth workflow.
• Contact clients listed in Aroflo for follow-up, specifically targeting rescheduled appointments to facilitate rebooking efforts.
• Provide support in booking real estate requests, demonstrating a commitment to comprehensive client service.
• Assist in scheduling appointments for MA (Agreement) and Routine Care clients, ensuring their needs are met promptly.
• Support in responding to SMS messages from web leads, fostering efficient communication channels.
• Collaborate in booking jobs on the Aroflo Schedule, ensuring optimal utilisation of resources.
• Conduct proactive "happy calls" to gauge client satisfaction and address any concerns.
• Compile and prepare cancellation letters for printing weekly, emailing them to the Manager for further processing and distribution.

• At least 2 years of experience in a similar administrative role.
• Excellent communication skills.
• Proficiency in Microsoft Office Suite and experience using CRM software.
• Knowledgeable with the Sydney Metropolitan area.
• Familiar with Aroflo.
• Strong administrative and organisational skills.
• Ability to work independently and as part of a team.
• High-speed internet connection and reliable computer equipment for work-from-home set-up.

• Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Full-time job
• HMO
• Annual leave
• Christmas Bonus equivalent to 1 month's wage (pro-rata)