Customer Service / Administration Specialist - (001-00321)

Looking for Filipino (Philippines-based) candidates

Job Role: Customer Service / Administration Specialist

Compensation range: $1,500 AUD - $2,000 AUD / Monthly

Engagement type: Independent Contractor Agreement

Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is:

A leading accredited provider of vehicle hazard inspections across Australia, specializing in the detection of methamphetamine residue and other contaminants. Their services protect insurers, assessors, repairers, wreckers, and towing yards from health and liability risks linked to recovered or contaminated vehicles. By offering expert testing, assessments, and guidance, they ensure vehicles are safe to handle, repair, or resell while safeguarding the health of workers and the public.

Role Overview:

We are seeking a highly skilled and reliable Customer Service / Administration Specialist to provide exceptional support to our clients and internal team. This role focuses on administrative responsibilities, requiring strong interpersonal skills, excellent written and verbal English, and the ability to manage multiple tasks with professionalism and accuracy.

Key Responsibilities: 

• Handle customer inquiries via email, chat, and phone in a polite, professional, and customer-focused manner.
• Draft clear, grammatically correct, and empathetic written responses for emails.
• Actively listen to customer concerns, clarify issues, and provide accurate solutions or escalate when needed.
• Maintain customer records, update CRMs, and ensure data accuracy across platforms.
• Support administrative tasks such as scheduling, document preparation, and internal communications.
• Collaborate with team members to resolve issues efficiently and maintain service standards.
• Adapt quickly to product knowledge, policies, and process updates.
• Ensure timely follow-up and resolution of customer requests while maintaining a high level of service.

Required Skills and Qualifications:

• Minimum 2 years of proven experience in customer service, support, or administration roles.
• Excellent written and verbal English communication – clear, professional, and grammatically correct.
• Strong active listening skills – able to understand concerns, clarify issues, and respond empathetically.
• Neutral/clear accent (for voice roles) and strong comprehension of various English accents (AU, US, UK).
• Ability to draft professional responses with a customer-centric tone.
• Problem-solving mindset – able to analyse issues, find solutions, and escalate when necessary.
• Technical literacy – comfortable with CRMs, helpdesk tools, and chat/email platforms.
• Patience and empathy – essential for de-escalating situations and maintaining positive experiences.
• Organisational skills – disciplined in handling multiple conversations, tickets, or tasks simultaneously.
• Adaptability – quick learner with the ability to grasp new systems, products, and processes.
• Reliable internet connection & suitable home office setup for remote work.

Work Arrangement & Expectations:

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Be available for meetings and collaboration during core [AEST or PHT] business hours
• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)