Customer Service & Operations Representative (After-Hours & Weekend Support)

Our client is a leading Australian wholesaler and manufacturer with over 50 years of industry experience, specialising in high-quality automotive accessories and custom-made products. They supply major national retailers and operate a robust e-commerce division known for innovation and exceptional service.

They are now seeking to hire a Customer Service & Operations Representative (After-Hours & Weekend Support) to ensure business continuity and maintain high standards of support during evenings and weekends. This role is critical in reducing backlogs and providing seamless assistance to both B2B and B2C customers across various digital platforms.

Job Responsibilities:

• Respond to enquiries via email, marketplaces, HubSpot, and Podium live chat while managing reviews on Google and Trustpilot.
• Process orders across multiple channels, manage product/fitment enquiries, and provide accurate delivery estimates (ETAs).
• Review and route orders in HubSpot, send invoices, and handle replacement requests by reviewing technical catalogues.
• Proactively manage weekend order processing to ensure the weekday team starts with a clear queue.
• Conduct lead generation for the fleet and transport sectors via LinkedIn and draft weekly social media posts.

• Proven background in customer service, e-commerce, or B2B operations.
• Exceptional written and verbal Australian English skills with a professional tone.
• Experience in the automotive or manufacturing industry.
• Knowledge of lead generation strategies on LinkedIn.
• Ability to learn new systems quickly and work independently without direct supervision.
• Access to a reliable PC/Laptop (i5/i7 10th Gen+, 8GB RAM), dual monitors, and a noise-cancelling headset.
• Stable wired internet (50 Mbps download / 20 Mbps upload) with a functional backup connection.
• Must be able to work the specified after-hours and weekend schedule (36 hours per week):
• Monday (3hrs) - 9:00 AM to 11:00 AM PH time
• Tuesday (5hrs) - 3:00 PM to 7:00 PM PH time
• Wednesday (5hrs) - 3:00 PM to 7:00 PM PH time
• Thursday (5hrs) - 3:00 PM to 7:00 PM PH time
• Friday (10hrs) - 10:00 AM to 7: 00 PM PH time
• Saturday (4hrs) - 5:00 PM to 7:00 PM PH time
• Sunday (4hrs) - 5:00 PM to 7:00 PM PH time

• Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Full-time job
• HMO
• Annual leave
• Christmas Bonus equivalent to 1 month's wage (pro-rata)