Customer Service Representative - Accounting

Were hiring for Customer Service Representatives to deliver essential user support, enhancing the overall experience of customers and end-users of the assigned product.

Job Description

• Respond promptly and professionally to customer inquiries through the products ticketing system.
• Collaborate with customers to identify, replicate, and resolve product issues using various communication channels.
• Work closely with team members to deliver effective solutions and ensure customer satisfaction.
• Share customer insights and feedback during regular team meetings to help management stay informed and make data-driven decisions.
• Recognize recurring support requests within your area of expertise and proactively create knowledge base articles or alternative solutions to reduce ticket volume.
• Deliver exceptional customer service by maintaining a friendly, empathetic tone and providing timely, proactive responses to uphold high satisfaction scores.
• Conduct training sessions for new and existing customers via phone and email, and guide them in using the platforms knowledge base to ensure successful product adoption.

Minimum Requirements:

• Completed at least 3rd year in college under management accounting, accounting technology, bookkeeping, or other accounting courses
• Must have at least 6 months of experience in phone-based customer service support (BPO, VA, etc.)
• Proficient in English, both spoken and written
• Familiar with general accounting fundamentals and accounting software (i.e. SaaS)
• Open to working on a graveyard shift and shifting schedule
• Amenable to work on a hybrid set-up in Cebu (3x per week onsite)
• Must have stable internet connection at home

Why Apply?

• Hybrid Work Set-Up (only 3x onsite per week)
• Quarterly Performance Incentives
• HMO Coverage on Day 1 plus 2 Free Dependents
• Comprehensive Life Insurance
• 20% Night Differential
• Vacation Leave and Sick Leave Credits
• Birthday Leave and Bereavement Leave Credits

• Competitive Salary
• Hybrid Work Set-Up (only 3x onsite per week)
• Quarterly Performance Incentives
• HMO Coverage on Day 1 plus 2 Free Dependents
• Comprehensive Life Insurance
• 20% Night Differential
• Vacation Leave and Sick Leave Credits
• Birthday Leave and Bereavement Leave Credits