Customer Service Representative (Appliance Repair)

WE'RE HIRING: CUSTOMER SERVICE REPRESENTATIVE (CSR)

Compensation: $1100/month

Schedule: Full-time (U.S. business hours preferred)

About the Company

We are a U.S.-based appliance repair company providing residential and commercial repair services for a wide range of household appliances, including refrigerators, ovens, washers, dryers, dishwashers, and more. Our experienced technicians diagnose and repair appliances from leading brands, helping customers restore their appliances quickly and reliably.

The Customer Service Representative is responsible for handling a high volume of inbound customer calls, identifying customer needs, scheduling service appointments, and documenting interactions. This role requires excellent spoken English, strong listening skills, and the ability to remain calm and professional in a fast-paced environment.

Key Responsibilities

-Handle a high volume of inbound customer calls

-Identify customer needs and collect relevant information

-Schedule service appointments accurately and efficiently

-Follow predefined call scripts and workflows

-De-escalate concerns and escalate issues when appropriate

-Document all customer interactions in the system

-Meet individual and team performance metrics

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Qualifications

-High school diploma or equivalent

-Prior customer service or call center experience preferred

-Excellent English verbal communication skills

-Strong active listening and problem-solving skills

-Comfortable using CRM and scheduling systems

-Highly organized with strong time-management abilities

-Ability to perform well under pressure

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Technical Requirements

-Reliable work-from-home computer

-Stable primary internet connection with backup

-Professional headset suitable for call handling
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Cultural Fit

-Friendly and professional demeanor

-Coachable and receptive to feedback

-Service-oriented mindset

-Reliable and consistent attendance

Typical Calls You’ll Handle

-“My refrigerator stopped cooling.”

-“My washer is leaking.”

-“Can I reschedule my appointment?”

-“Where is my technician?”

-“My appliance is still not working.”

-“Has my warranty claim been approved?”

-“Did my replacement part arrive yet?”