Customer Success Specialist (005-00250)

​​Looking for Filipino (Philippines-based) candidates

Job Role: Customer Success Specialist

Compensation range: $1,200 - $1,500 AUD/Month

Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration.

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is: Our client is a well-established Australian provider of managed IT and telco services, catering to small and mid-sized businesses across various industries. They offer a one-stop solution for business-grade internet, phone systems, mobiles, and fully managed IT support.

What sets them apart is their hands-on, proactive approach, they don’t just offer tech, they ensure it works seamlessly for their clients. With a local support team and a focus on long-term partnerships, they’re trusted by businesses who want reliable service and clear communication, without the jargon.

Role Overview: We’re looking for a Customer Success Specialist with solid experience in the telecommunications space. This role is all about owning the post-sales process, from sales handover to service activation, ensuring everything runs smoothly for our customers and internal teams.

Key Responsibilities: 

• Sales Handover Management
• Review sales paperwork and create detailed Job Notes
• Submit and manage orders for SIP network services, mobile plans, and NBN fibre upgrades
• Customer Communication
• Provide timely updates at every key step of the process following our workflow
• Obtain customer and service team approval for SIP porting, installations, and IT work
• Order Coordination
• Book SIP porting and installations
• Assign and submit mobile SIM cards for clients
• IT Scheduling
• Coordinate and schedule IT installations with proper sign-off from the customer and service team
• Call Handling
• Assist with overflow calls
• Transfer or track calls to the correct department as needed

• Previous experience in a Telco environment is a must
• Strong coordination and administrative skills
• Excellent communication — you’ll be the go-to contact for customers throughout the setup journey
• Ability to juggle multiple tasks and follow structured workflows
• Comfortable using systems for order management and scheduling

Nice to Have:

• Experience working with SIP, NBN, and mobile services
• Familiarity with CRM or telco-specific platforms