Customer Support and Marketing Coordinator - Work from home

This is a hybrid support role that sits across marketing and customer experience. The position provides day-to-day assistance in managing customer inquiries, updating records, and supporting influencer outreach and campaign coordination. Working closely with both the Customer Experience and Marketing teams, this role is ideal for someone who is highly organised, tech-savvy, and confident in communicating across email and social media platforms.

Customer Support

• Respond to customer inquiries via email, website, and social media channels in a timely, empathetic, and professional manner.
• Provide accurate information regarding product usage, ingredients, shipping, returns, and policies.
• Troubleshoot order-related issues and liaise with logistics or internal teams as needed.
• Track and escalate complex queries or complaints for resolution.
• Maintain up-to-date knowledge of the company's product range and customer service policies.
• Update customer records and ticketing systems.

Influencer Outreach & Support

• Assist with the identification of relevant influencers in the wellness, menopause, and health space.

• Initiate outreach using approved scripts and messaging via email or social media DMs.
• Track and coordinate influencer partnerships, including product gifting and campaign deliverables.
• Maintain influencer CRM spreadsheets or software tools.
• Support the Influencer Lead in reporting, follow-ups, and content tracking.

• Minimum 3 years of experience in customer support or e-commerce roles (wellness or health industry experience preferred).
• Excellent written and verbal English communication.
• Proficient in customer support tools (e.g., Gorgias, Zendesk) and Shopify.
• Familiarity with influencer outreach or marketing is highly regarded.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Empathy, patience, and a solutions-focused approach to customer service.
• Organized, proactive, and tech-savvy.

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:

• Work from home
• Monday to Friday 7:00 AM – 4:00 PM PHT
• Opportunities to work with leading companies in Australia and beyond
• Comprehensive HMO and government-mandated benefits
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success

We’re not your typical BPO — we’re a Managed Service Provider (MSP) centered on people and their success. Most of our roles are work from home, on day shift, and offer the chance to work directly with leading clients in Australia, New Zealand, and now the UK as part of their team.

We offer a people-first culture where you're valued, not just counted.

To learn more about us visit our socials:

Website: https://twoconnect.com.au/

Careers: https://apply.workable.com/twoconnect-careers/

LinkedIn: https://linkedin.com/company/twoconnectau

Facebook: https://www.facebook.com/2woconnect/

Instagram: https://www.instagram.com/twoconnect_/