Customer Support Representative/Order & Logistics Coordinator

Description

Location: Remote - Greater Metro Manila Area
Schedule: Monday to Friday, 3:00 PM to 12:00 AM PHT

About the Company

Our client is a fast-growing, forward-thinking organization where teamwork, energy, and excellence come together. They offer a supportive and vibrant workplace where your hard work is genuinely celebrated. They are currently looking for a customer-focused Customer Service Representative to bring their passion to a growing, collaborative customer care team.

Why You’ll Love Working With Us

• HMO healthcare for you and your 1 dependent (with COVID insurance).
• 20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularization).
• 13th-month bonus and Government-mandated benefits. 
• Computer will be provided + internet allowance.
• Member Wellness Program.
• Welcome gift packs + Social activities.
• Year-End Party + Christmas hamper.
• Paid birthday leave, birthday lunch, and milestone anniversary gifts.
  

What You’ll Do

Reporting to a UK-based manager, you will support our Customer Service team to ensure a seamless client experience. You will manage the order lifecycle, resolve daily challenges, and collaborate across teams to deliver high-quality service.

Your Tasks:

• Order Management: Help us maintain great momentum by efficiently processing customer orders from our shared inbox, aiming for a swift 90-minute turnaround.

• Problem Solving: Partner with our warehouse and sales teams to proactively investigate and resolve order or delivery challenges.

• Logistics Coordination: Ensure a great customer experience by tracking courier deliveries, sharing proactive updates, and coordinating replacements or same-day deliveries when needed.

• Communication: Greet callers with a professional, solution-oriented approach, resolving inquiries directly or connecting them with the right internal experts.

• Sales Support: Empower the sales team's success by providing timely administrative assistance, including distributing technical datasheets, manuals, and proof of deliveries (PODs).

What You’ll Bring

• Communication: At least 2+ years of strong verbal and written communication skills, with a natural ability to build positive, lasting professional relationships.

• Problem-Solving: A proactive, forward-thinking approach to turning delivery and order challenges into successes.

• Attention to Detail: Great accuracy in data entry and order processing to ensure high customer satisfaction.

• Time Management: A knack for prioritizing tasks and achieving daily milestones, including keeping the team inbox clear and organized.

• Technical Proficiency: Comfort navigating standard IT systems, email clients, and order management databases.

Bonus Points For

• Experience thriving in Customer Support, Client Relations, Order Processing, or Helpdesk roles.
• Familiarity with logistics, courier tracking, or supply chain coordination.
• A background in supporting B2B sales teams or key account managers with administrative documentation.

Ready to Apply?

We’re excited to get to know you! Click “Apply,” upload your CV, and complete our short questionnaire. Want to fast-track your application? Connect with Derek on LinkedIn. 

Important: This role is open to Filipino citizens only. Applications must be submitted in English.