Debtor Administrator

Our client is an Australian company that specialises in providing advertising and marketing solutions through community-focused digital and physical notice boards.

They are looking for a Debtor Administrator who will manage debtor accounts, HubSpot data entry, and subscription updates while supporting the finance and administration team with accurate billing and customer communication.

Job Responsibilities:

HubSpot Management

• Create, update, and cancel customer subscriptions in HubSpot.
• Track new installations and manage subscription pauses and credits.
• Update payment terms or subscription details as required.
• Ensure all cancellation tickets are processed and recorded accurately.
• Maintain accurate and up-to-date debtor and subscription records.

Debtor Administration & Collections

• Conduct debtor follow-ups via phone and email, including simple collection calls.
• Escalate complex collection matters to management.
• Generate and update Accounts Receivable (AR) and ageing reports.
• Monitor overdue accounts and assist in reconciliation processes.

Cancellation & Query Management

• Manage all cancellation requests and documentation.
• Respond to client queries related to subscriptions or billing.
• Provide updates and reports on active, paused, and cancelled subscriptions.

Administrative & Communication Support

• Draft and send debtor correspondence using approved templates.
• Maintain communication logs and CRM records for all debtor interactions.
• Assist management with ad hoc reporting, documentation, and administrative duties.
• Contribute to improving internal documentation and process efficiency.

• 2–3 years’ experience in debtor management, accounts administration, or similar roles.
• Proficiency in HubSpot CRM (data entry, ticket management, and reporting).
• Intermediate skills in Microsoft Excel or Google Sheets for AR tracking.
• Strong written and verbal communication skills (Advanced English).
• Confidence in making outbound debtor or collection calls.
• Attention to detail and ability to work independently with minimal supervision.
• Experience using accounting software (e.g., Xero, MYOB, or QuickBooks) is an advantage.
• Organised, proactive, and able to manage repetitive administrative tasks efficiently.

• Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Full-time job
• HMO
• Annual leave
• Adhoc Bonus