Demand Planner (Retail/eCommerce) - Work from home

• Develop, maintain, and refine short and long-term forecasts at SKU level across all sales channels (eCommerce, wholesale, international markets).
• Incorporate historical sales data, seasonality, promotions, product launches, and market trends into forecasting models.
• Monitor forecast accuracy and continuously improve forecasting methodology.
• Work closely with Supply Chain and Production teams to ensure timely and accurate stock replenishment based on forecasted needs.
• Proactively identify risks related to stockouts or overstock and recommend mitigation plans.
• Support decisions on safety stock levels, lead times, and reorder points for each warehouse or fulfilment location.
• Support planning for new product introductions, limited edition ranges, and product phase-outs.
• Assist with determining launch quantities, end-of-life sell-through plans, and markdown strategies based on demand data.
• Partner with Marketing to incorporate campaign plans and sales events into demand planning.
• Collaborate with Finance and eCommerce teams on budgeting, sales targets, and inventory investment.
• Work with Customer Care and Merchandising teams to ensure demand plans reflect customer behaviour and feedback.
• Maintain accurate forecasting tools, reports, and dashboards.
• Provide weekly and monthly reporting on demand performance, forecast accuracy, and key inventory KPIs.
• Analyse demand variances and prepare insights to support strategic decisions.
• Other role-specific duties that may arise.

• Bachelor’s degree in Supply Chain, Business, Finance, or related field.
• 5 years of experience in demand planning, inventory planning, or supply chain analysis in a consumer goods, retail, or eCommerce environment.
• Experience in a high-growth, multi-channel eCommerce business desirable.
• Proven ability to build and manage forecasting models across multiple SKUs and regions.
• Knowledge of international markets and demand forecasting across regions/time zones is a plus.
• Strong analytical and numerical skills with attention to detail.
• Excellent Excel/Google Sheets skills; experience with planning or ERP tools like NetSuite, DEAR Systems, or TradeGecko is highly regarded.
• Familiarity with Shopify, inventory planning tools (e.g., Inventory Planner, Anaplan), or BI tools (Looker, Power BI) advantageous.
• Understanding of seasonal and promotional sales cycles, especially in fashion or baby/kids products.
• Interest in or experience with children’s products, fashion, or DTC (direct-to-consumer) brands.
• A proactive, commercially-minded approach to planning and problem-solving.
• Strong communication and collaboration skills across cross-functional teams.

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:

• Work from home
• Monday to Friday 7:00 AM – 4:00 PM PHT (adjustments will be made for daylight saving time)
• Opportunities to work with leading companies in Australia and beyond
• Comprehensive HMO and government-mandated benefits
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success

We’re not your typical BPO — we’re a Managed Service Provider (MSP) centered on people and their success. Most of our roles are work from home, on day shift, and offer the chance to work directly with leading clients in Australia, New Zealand, and now the UK as part of their team.

We offer a people-first culture where you're valued, not just counted.

To learn more about us visit our socials:

Website: https://twoconnect.com.au/

Careers: https://apply.workable.com/twoconnect-careers/

LinkedIn: https://linkedin.com/company/twoconnectau

Facebook: https://www.facebook.com/2woconnect/

Instagram: https://www.instagram.com/twoconnect_/