Dental Biller - Front Desk & Admin Support

Job Title: Dental Biller + Front Desk & Administrative Support

Position Type: Part-Time (Potential to Transition to Full-Time Based on Performance)

Work Setup: Remote

Preferred Candidate Location: Philippines

Salary: $5–$6 per hour (depending on experience)

Job Code: [LD-AHSD]

Work Schedule:

• Monday: 9:00 AM – 5:00 PM (2-hour lunch break)
• Tuesday: Off
• Wednesday & Thursday: 2:30 PM – 7:30 PM (No lunch break)
• Friday: 9:00 AM – 3:00 PM (1-hour lunch break)
• Two (2) Saturdays per month: 9:00 AM – 3:00 PM (1-hour lunch break)

About the Role

We are seeking a highly experienced Dental Biller with strong administrative and front desk skills to support a growing dental practice. This is NOT a traditional sales role (not an appointment setter or account manager).

This role requires someone confident, organized, and results-driven — someone who takes ownership of their work and ensures tasks are completed accurately and efficiently.

The ideal candidate has strong, hands-on dental industry experience, is comfortable discussing payments with patients, and has direct experience using Dentrix.

Scope of Work / Responsibilities

Top 3 Priority Areas:

Dental Billing & Insurance Management (Primary Focus)

• Dental billing
• Insurance submission processing
• Insurance appeals
• Coding regulations
• Eligibility verification
• Experience using Vyne for insurance submissions
• Deep understanding of dental insurance workflows

Accounts Receivable Management

• Copay collection
• Overdue payment follow-up
• Confidently discussing balances and payments with patients
• Ensuring timely collections and clean AR reporting

Scheduling & Reactivation Support

• Overflow scheduling support
• Reactivation and outreach calls to old leads
• Appointment coordination
• Patient communication and follow-ups

Additional Responsibilities

• Virtual receptionist duties
• Answering and managing calls via Weave (Internet phone system)
• Front desk and front office administrative support
• Flexible mix of administrative and patient-facing tasks
• Comfortable working inside Dentrix practice management system
• Maintaining high standards of organization and workflow management

Deal Breakers (Non-Negotiable)

• Must have strong dental industry experience
• Must have hands-on experience using Dentrix (not just familiarity)
• Experience handling: Dental insurance, Appeals, Eligibility verification, & Insurance submissions
• Confident in collecting payments and discussing money with patients
• Strong communication skills for: Scheduling, Answering phones, & Reactivation calls
• Organized, detail-oriented, and results-driven
• Professional, approachable, and comfortable in a patient-facing role

Experience Requirements

• Healthcare background preferred (Dental industry experience strongly preferred)
• Strong knowledge of dental billing and coding
• Experience handling insurance appeals
• Accounts receivable and payment collection experience
• Previous virtual assistant experience (preferred but not mandatory)
• No medical license required
• No medical degree required

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.